The Northforge guarantee
If my work fails within a year,
I come back and fix it free.
Here is exactly what my guarantee covers, what it doesn't, and how to ask for a fix. No forms to mail and no fine print beyond what's on this page.
Covered
- Anything I install, mount or repair, for 1 year from the job date
- Something comes loose, sags, leaks or stops working because of how I did it
- Gutters I cleaned overflow within 30 days: I clean them again for free
- Holiday lights I hung come down or stop working because of how I hung them, during that season
- The return visit itself: no trip fee and no labor charge
Not covered
- Product defects. The maker's warranty handles those, and I'll help you with the claim
- Parts or materials you bought yourself
- Storms, ice, falling branches and other accidents
- Changes or repairs someone else makes after me
- Normal wear and upkeep, like leaves filling the gutters again after 30 days or bulbs burning out
- Using something beyond its limits, like a TV heavier than the mount is rated for
This guarantee is my promise to come back and fix my own work for free. It is not insurance and doesn't pay for damage to other things.
How to ask for a fix
- 1Text me a photo
Send a photo of the problem with your address and roughly when I did the job.
- 2I reply within 2 business hours
Monday to Friday 6:30am to 5pm, Saturday 7am to 1pm. I'll tell you if it's covered, and we pick a time for me to come back.
- 3I fix it
If it's covered, it's free. If it isn't, I tell you why and give you a written price before I touch anything.